When you require assistance from a live customer service representative at National Rail, dial 03457 48 49 50. To speak directly with an agent, press 2 (to speak to an adviser) or stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if you’re looking for train times or fairs.
- Press 2 to speak to an adviser.
National Rail Hold Time
The typical waiting time is 1-5 minutes.
National Rail Customer Service Hours
Live customer service representatives at National Rail are accessible 24/7.
National Rail Customer Service Phones
- National Rail Customer Support Phone: 03457 48 49 50. Live customer service representatives at National Rail are accessible 24/7.
- For comments and complaints: 0800 022 3720. Live customer service representatives are accessible from 9 am to 5 pm Monday through Friday, Sunday-Saturday closed.
- Media and PR enquiries: 020 7841 8020.
National Rail Mailing Addresses
National Rail Enquiries Customer Relations Team
PO Box 8626
Swadlincote
DE11 1JA
National Rail Social Networks Customer Service
- Reach National Rail customer service through the National Rail Facebook page. Typically, a National Rail customer service representative responds within an hour.
- You can also connect with National Rail support via the National Rail X page.
- View the latest National Rail photos on the National Rail Instagram page.
National Rail Customer Service Live Chat
National Rail does not provide live chat support.
National Rail Support Email
- Contact National Rail support by sending an email to [email protected]
- Media and PR enquiries: [email protected]
- Advertising enquiries: [email protected]
National Rail Help Center
Access more information about National Rail on the National Rail Customer Support page.
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