Amazon Prime Video does not provide phone customer service. You can contact Amazon Prime Video customer service by requesting a phone call or live chat support. To request a call you need to visit the Amazon Prime Video Support page, choose the question that interests you, then press the “I need more help” button and choose “Request call now.” Live chat support is available 24/7.
Amazon Prime Video Customer Service Hours
Live customer service representatives at Amazon Prime Video are accessible seven days a week.
Amazon Prime Video Customer Support Phones
Prime Video does not have a direct customer service phone number that you can call.
Amazon Prime Video Help Center
Access more information about Amazon Prime Video on the Prime Video Support page.
Amazon Prime Video Mobile App
The Amazon Prime Video Mobile App allows users to stream movies, TV shows, and original content from Amazon’s extensive video library. Here are some key features and aspects of the app:
Key Features:
- Extensive Content Library:
- Access to thousands of movies, TV shows, and Amazon Originals like “The Marvelous Mrs. Maisel,” “The Boys,” and “Tom Clancy’s Jack Ryan.”
- Includes a mix of popular Hollywood releases, indie films, and international content.
- Download and Offline Viewing:
- Users can download selected titles for offline viewing, making it convenient to watch content without an internet connection.
- Multiple User Profiles:
- Create up to six personalized profiles, allowing each family member to have their own watchlist, recommendations, and viewing history.
- Watchlist and Recommendations:
- Users can add titles to their watchlist for easy access later.
- The app provides personalized recommendations based on viewing history.
- X-Ray Feature:
- Provides additional information about the cast, crew, and soundtrack of the current show or movie with IMDb integration.
- View trivia, behind-the-scenes content, and more while watching.
- Parental Controls:
- Includes robust parental controls to restrict content based on maturity ratings and control in-app purchases.
- Multi-Device Syncing:
- Seamlessly pick up where you left off across multiple devices, including smartphones, tablets, smart TVs, and web browsers.
- Streaming Quality:
- Offers various streaming quality options, including HD, Ultra HD, and HDR, depending on the device and internet speed.
- Live TV and Sports:
- Includes live sports events and other live TV channels for Prime members, such as Thursday Night Football.
- Language and Subtitle Options:
- Multiple language audio tracks and subtitles are available, catering to a global audience.
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