If you need help from a live customer service representative at Shipt, call 1-205-502-2500. To speak directly with an agent you need to press 3 (if you are a prospective Shipt shopper), then press 2 (if you have not yet been approved), say “speak with an agent” and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if you are a Shipt member or customer.
- Press 2 if you are a Shipt shopper.
- Press 3 if you are a prospective Shipt shopper.
- Press 4 if you are a prospective Shipt driver.
- Press 5 if you are a Shipt driver.
- Press 6 if you are a retailer.
Shipt Customer Service Hours
Live customer support representatives at Shipt are accessible 24/7.
Shipt Customer Service Phones
- Shipt Customer Service Phone Number: 1-205-502-2500. Live customer service representatives are available seven days a week.
Customer Service for Shipt on Social Networks
- Reach Shipt customer service through the Shipt Facebook page. Typically, a Shipt customer service representative responds within an hour.
- You can also connect with Shipt support via the Shipt Twitter page.
- On the Shipt Instagram page you can view the latest Shipt photos.
Shipt Mailing Addresses
Shipt Attn: Legal Department
420 20th St. N, Suite 100
Birmingham, AL 35203
Shipt Live Chat Support
Initiate a live chat session with a Shipt Support Agent on the Shipt page. To converse with a live agent, press the “Chat” button in the bottom right and start chat.
Shipt Support Email
To reach out to Shipt through email, please visit the Shipt Contact page, complete the form, and click the “Submit” button.
Shipt Help Center
Access more information about Shipt on the Shipt Customer Support page.
Shipt Mobile App
The Shipt mobile app is designed to make grocery shopping more convenient by allowing users to order groceries and other essentials online and have them delivered directly to their doorstep. The app connects users with personal shoppers who pick up and deliver items from a variety of stores. Here are some key features of the Shipt mobile app:
- Store Selection: Users can choose from a range of local and national retailers, including grocery stores, pet stores, and pharmacies, depending on availability in their area.
- Personal Shopper Experience: Shipt connects users with personal shoppers who handpick items based on the user’s preferences. Shoppers can communicate with users via the app to handle substitutions or special requests.
- Same-Day Delivery: The app offers the convenience of same-day delivery, often within an hour of placing an order. Users can schedule deliveries at a time that works best for them.
- Order Tracking: The app provides real-time tracking, so users can see the status of their orders and get updates on when their groceries will arrive.
- Membership Options: Shipt offers a membership model, with an annual or monthly fee, allowing unlimited free deliveries on orders over a certain amount. Non-members can also use the service, but they may incur additional fees.
- Easy Reordering: The app makes it easy to reorder frequently purchased items, saving time on future shopping trips.
- Payment Flexibility: Shipt accepts various payment methods, including credit/debit cards and Shipt credit.
- In-App Chat: Users can communicate directly with their shopper through the in-app chat feature to address any questions or concerns during the shopping process.
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