If you need help from a live customer service representative at Oncor, call 1-888-313-6862. To speak directly with an agent, press 1 (for residential customers), then press 6 (for all other inquiries) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 for residential customers.
- Press 2 for commercial or business customers.
Second sub-menu:
- Press 1 if you are calling to report a power outage, down power line or other emergency.
- Press 2 if you are calling about a new location that has never had electrical services.
- Press 3 if you need your ESI ID or have questions about the status of a payment or other order from your retail provider.
- Press 4 if you need to request a temporary disconnect or reconnect of your service.
- Press 5 for questions about usage or meter service.
- Press 6 for all other inquiries.
- Press 7 to repeat these options.
Oncor Customer Service Hours
Live customer support representatives at Oncor are available from 8 am to 6 pm Monday through Friday, Saturday and Sunday closed.
Oncor Customer Service Phones
- Oncor Customer Service Phone Number: 1-888-313-6862. Live customer service representatives are available from 8 am to 6 pm Monday through Friday, Saturday and Sunday closed.
- Report Outage: 1-888-313-4747. Live customer support representatives at Oncor are available 24/7.
Customer Service for Oncor on Social Networks
- Reach Oncor customer support through the Oncor Facebook page. Typically, an Oncor customer support representative responds within an hour.
- You can view the latest Oncor videos on the Oncor YouTube page.
- View the latest Oncor photos on the Oncor Instagram page.
- You can also connect with Oncor support via the Oncor X (Twitter) page.
- You can message a live customer support representative using Oncor LinkedIn page.
Oncor Live Chat Support
Initiate a live chat session with an Oncor Support Agent on the Oncor Support page. To converse with a live agent, press the chat bubble in the bottom right and start chat.
Oncor Support Email
Contact Oncor support: [email protected]
Oncor Help Center
Access more information about Oncor on the Oncor Customer Support page.
Oncor Mobile App
The Oncor Mobile App is designed to help customers of Oncor Electric Delivery Company, one of the largest electric utility companies in Texas, manage their energy service and stay informed about power outages. Here are some of the key features of the Oncor Mobile App:
Key Features:
- Outage Reporting and Tracking: The app allows users to report power outages directly from their mobile devices and provides real-time updates on the status of outages, including estimated restoration times.
- Interactive Outage Map: Users can view an interactive map that shows current outages across Oncor’s service area, helping them stay informed about disruptions in their neighborhood.
- Alerts and Notifications: The app sends push notifications to alert users about outage updates, weather conditions that may affect service, and other important information related to their energy service.
- Energy Usage Monitoring: While primarily focused on outage management, the app also offers features that allow users to monitor their energy usage, helping them manage consumption and potentially reduce their energy bills.
- Account Management: Customers can manage their Oncor account, including viewing and paying bills, setting up payment reminders, and updating account information.
- Contact Support: The app provides easy access to customer support, allowing users to contact Oncor directly through the app for any service-related inquiries.
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