SHEIN does not provide phone customer service. For assistance, you can contact SHEIN customer service through their web form or live chat. To chat with a live customer service representative, visit the SHEIN Contact page, and enter “Contact Agent”. Chat support is available Monday to Sunday from 6 am to 9 pm PST.
SHEIN Customer Service Hours
Live customer service representatives at SHEIN are available from 6 am to 9 pm PST Monday through Sunday.
SHEIN Customer Support Phones
SHEIN does not have a direct customer service phone number that you can call.
Customer Support for SHEIN on Social Networks
- Reach SHEIN customer support through the SHEIN Facebook page. Typically, a SHEIN customer support representative responds within an hour.
- You can view the latest SHEIN videos on the SHEIN YouTube page.
- View the latest SHEIN photos on the SHEIN Instagram page.
- You can also connect with SHEIN support via the SHEIN X (Twitter) page.
- You can message a live customer support representative using SHEIN Linkedin page.
SHEIN Mailing Addresses
SHEIN Privacy Office
757 S. Alameda St., Suite 340
Los Angeles, CA 90021
SHEIN Live Chat Support
Here are the steps to contact SHEIN customer service and connect with a live agent via live chat:
- Go to SHEIN Contact page
- Enter “Contact Agent”
- Press the “Contact Agent” button
SHEIN Support Email
Below are the steps to contact SHEIN customer service and connect with a live agent via email:
- Go to SHEIN Contact page
- Enter “Contact Agent”
- Press the “Contact Agent” button
- Press the “SUBMIT A TICKET”
- Fill in the form
- Press the “Submit” button
- Privacy Policy: [email protected]
- Media Inquires: [email protected]
SHEIN Help Center
Access more information about SHEIN on the SHEIN Customer Support page.
SHEIN Mobile App
The SHEIN mobile app is a popular platform for fashion enthusiasts, offering a wide range of affordable clothing, accessories, and beauty products. Known for its vast inventory, the app is designed to provide a seamless shopping experience with features that cater to both browsing and purchasing. Here are some key aspects:
- User-Friendly Interface: The app has an intuitive design, making it easy to navigate through categories such as women’s, men’s, and kids’ fashion, as well as beauty and home goods.
- Personalized Recommendations: SHEIN uses algorithms to provide personalized product recommendations based on your browsing history and preferences.
- Daily Flash Sales and Coupons: The app frequently offers limited-time discounts, flash sales, and exclusive coupons, allowing users to save on their purchases.
- Order Tracking: Users can track their orders directly within the app, keeping them updated on the status of their deliveries.
- Social Sharing: The app includes features for sharing favorite items and purchases on social media platforms, encouraging a community-driven shopping experience.
- Customer Reviews and Ratings: Shoppers can read reviews and check ratings from other customers, helping them make informed purchasing decisions.
- Multiple Payment Options: The app supports a variety of payment methods, including credit/debit cards, PayPal, and even installment payments in some regions.
- Size Guides: Detailed size guides and product measurements help users choose the correct size, minimizing the need for returns.
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