If you need help from a live customer service representative at JCPenney, call 1-800-322-1189. To speak directly with an agent press 4 (for all other services such as JCPenney rewards or product warranties), then press 3 (to provide feedback or for all other questions) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 for help with an order.
- Press 2 for help with a JCPenney credit card including to make a payment.
- Press 3 for in-store services such as beauty, salon, optical, and portrait.
- Press 4 for all other services such as JCPenney rewards or product warranties.
JCPenney Customer Service Hours
Live customer support representatives at JCPenney are available from 8 am to 9 pm CST Saturday-Sunday.
JCPenney Customer Service Phones
- JCPenney Customer Service Phone Number: 1-800-322-1189. Live customer service representatives are available from 8 am to 9 pm CST Saturday-Sunday.
Customer Service for JCPenney on Social Networks
- Reach JCPenney customer support through the JCPenney Facebook page. Typically, a JCPenney customer support representative responds within an hour.
- You can view the latest JCPenney videos on the JCPenney YouTube page.
- View the latest JCPenney photos on the JCPenney Instagram page.
- You can also connect with JCPenney support via the JCPenney X(Twitter) page. Live customer support representatives are available from 8 am to 9 pm CST Saturday-Sunday.
JCPenney Mailing Addresses
Penney OpCo LLC
P.O. Box 10001
Dallas, TX 75301-7311
Attention: Privacy Office
JCPenney Live Chat Support
Live chat support is not available on JCPenney.
JCPenney Support Email
Contact JCPenney support: [email protected]
JCPenney Help Center
Access more information about JCPenney on the JCPenney Customer Support page.
JCPenney Near Me
You can find your nearest JCPenney or within your specific location on the JCPenney Locator page.
JCPenney Mobile App
The JCPenney Mobile App is designed to enhance the shopping experience for customers of JCPenney, a major American retail chain. It offers a variety of features to make shopping easier, including online shopping, access to exclusive deals, order tracking, and account management. The app is widely used for purchasing clothing, home goods, beauty products, and more, both online and in-store.
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