If you need help from a live customer service representative at Citizens, call 1-866-411-2742. To speak directly with an agent press 4 (for a customer care representative), then press 1 (to be transferred to your agent of record) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 for claims assistance.
- Press 2 for self-service options including pay by phone.
- Press 3 if you are a mortgage company calling for policy coverage information.
- Press 4 for a customer care representative.
- Press 5 if you are a citizen’s appointed agent or for all other calls.
- Press 9 to repeat this information.
Citizens Customer Service Hours
Live customer support representatives at Citizens are available from 8 am to 5:30 pm ET Monday through Friday, Saturday and Sunday closed.
Citizens Customer Service Phones
- Citizens Customer Service Phone Number: 1-866-411-2742. Live customer service representatives are available from 8 am to 5:30 pm ET Monday through Friday, Saturday and Sunday closed.
- For Claims: 1-866-411-2742. Live customer service representatives are available 24/7.
- Deaf/Hard-of-Hearing: 1-800-955-8771. Live customer service representatives are available 24/7.
- Insurance Referral Service: 1-800-524-9023. Live customer service representatives are available 24/7.
- Media Inquiries: 1-850-513-3774.
- Tell Citizens Hotline: 1-800-593-7420.
- Pay by phone: 1-866-411-2742.
Customer Service for Citizens on Social Networks
- Reach Citizens customer support through the Citizens Facebook page. Typically, a Citizens customer support representative responds within an hour.
- You can also connect with Citizens support via the Citizens X(Twitter) page.
- You can message a live customer support representative using the Citizens LinkedIn page.
Citizens Mailing Addresses
Claim Correspondence: Citizens Property Insurance Corporation
P.O. Box 19700
Jacksonville, FL 32245-9700
Non-Claim Correspondence: Citizens Property Insurance Corporation
P.O. Box 17219
Jacksonville, FL 32245-7219
Public Records Custodian: Citizens Property Insurance Corporation
2101 Maryland Circle
Tallahassee, FL 32303
Overnight Payment (all policy types): Citizens Property Insurance Corporation
Payment Processing Department
301 West Bay Street, Suite 1300
Jacksonville, FL 32202
Citizens Live Chat Support
Live chat support is not available on Citizens.
Citizens Support Email
Contact Citizens support: [email protected]
Citizens Help Center
Access more information about Citizens on the Citizens Customer Support page.
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