If you need help from a live customer service representative at MOHELA, call 1-888-866-4352. To speak directly with an agent press 5 (if you are unsure of what loans you have), then press 8 (for more options), after press 6 (for all other questions), and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if your loans are in transfer from another federal student loan service.
- Press 2 if you are calling about your Direct Loans.
- Press 3 for FFEL.
- Press 4 for cash loans.
- Press 5 if you are unsure of what loans you have.
MOHELA Customer Service Hours
Live customer support representatives at MOHELA are available from 7 am to 8 pm CT on Monday, from 7 am to 7 pm CT on Tuesday – Wednesday, from 7 am to 5 pm on Thursday – Friday, Saturday and Sunday closed.
MOHELA Customer Service Phones
- MOHELA Customer Service Phone Number: 1-888-866-4352 or 1-636-532-0600 (International). Live customer service representatives are available from 7 am to 8 pm CT on Monday, from 7 am to 7 pm CT on Tuesday – Wednesday, from 7 am to 5 pm on Thursday – Friday, Saturday and Sunday closed.
- Commercial Family Education Loan (FFEL) Servicing: 1-800-945-4701.
- CASH Loan Servicing: 1-800-945-4701.
Customer Service for MOHELA on Social Networks
- Reach MOHELA customer support through the MOHELA Facebook page. Typically, a MOHELA customer support representative responds within an hour.
- You can also connect with MOHELA support via the MOHELA X(Twitter) page.
- You can message a live customer support representative using the MOHELA LinkedIn page.
MOHELA Mailing Addresses
MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243
MOHELA Live Chat Support
Live chat support is not available on MOHELA.
MOHELA Support Email
To contact MOHELA through email, please visit the MOHELA Contact page, complete the form, and click the “Submit” button.
MOHELA Help Center
Access more information about MOHELA on the MOHELA Customer Support page.
MOHELA Mobile App
The MOHELA Mobile App is designed to help borrowers manage their student loans serviced by MOHELA (Missouri Higher Education Loan Authority). The app allows users to easily access and manage their loan accounts, make payments, view loan details, and stay updated on their repayment progress. Available for both iOS and Android, it provides a convenient and user-friendly way to stay on top of student loan obligations.
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