How to Contact a Live Person in H‑E‑B Customer Service

If you need help from a live customer service representative at H‑E‑B, call 1-800-432-3113. To speak directly with an agent press 2 (to speak with a customer relations representative) and stay on the line.

Alternatively, explore the following options available in the customer service phone menu:

  1. Press 1 if you are calling for assistance with H-E-B Curbside, Home Delivery, or Digital Coupons.
  2. Press 2 to speak with a customer relations representative.
  3. Press 3 to speak with a switchboard operator who can connect you with a person or department.

H‑E‑B Customer Service Hours

Live customer support representatives at H‑E‑B are available from 8 am to 5 pm CT Monday through Friday, Saturday and Sunday closed.

H‑E‑B Customer Service Phones

  • H‑E‑B Customer Service Phone Number: 1-800-432-3113. Live customer service representatives are available from 8 am to 5 pm CT Monday through Friday, Saturday and Sunday closed.
  • Curbside and delivery: 1-855-803-0611. Live customer service representatives are available from 7 am to 8 pm CT Monday through Sunday.
  • Primary care and nutrition: 1-855-803-9355. Live customer service representatives are available from 8 am to 6 pm CT Monday through Friday, and from 9 am to 4 pm CT Saturday to Sunday.
  • Pharmacy technical support: 1-877-320-4031. Live customer service representatives are available from 9 am to 6 pm CT Monday through Friday, Saturday and Sunday closed.

Customer Service for H‑E‑B on Social Networks

H‑E‑B Mailing Addresses

H-E-B Privacy Office
River Annex Compliance Building
646 S. Flores Street
San Antonio, Texas 78204

H‑E‑B Live Chat Support

Live chat support is not available on H‑E‑B.

H‑E‑B Support Email

Contact H‑E‑B support: [email protected]

H‑E‑B Help Center

Access more information about H‑E‑B on the H‑E‑B Customer Support page.

H‑E‑B Near Me

You can find your nearest H‑E‑B or within your specific location on the H‑E‑B Locator page.

H‑E‑B Mobile App

The H-E-B Mobile App is designed to enhance the shopping experience for customers of H-E-B, a popular Texas-based grocery store chain. The app offers a variety of features to help users shop for groceries, manage orders, and access special promotions. Available for both iOS and Android, the app provides convenient tools for online ordering, digital coupons, and curbside or delivery services.


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