How to Contact a Live Person in FARFETCH Customer Service

If you need help from a live customer service representative at FARFETCH, call 1-800-990-9130. To speak directly with an agent press 5 (if you need assistance before placing an order or have other inquiries) and stay on the line.

Alternatively, explore the following options available in the customer service phone menu:

  1. Press 1 if you’re calling about the status of your order.
  2. Press 2 to cancel an order.
  3. Press 3 to initiate a return.
  4. Press 4 for the status of your return.
  5. Press 5 if you need assistance before placing an order or have other inquiries.

FARFETCH Customer Service Hours

Live customer support representatives at FARFETCH are available from 8 am to 9 pm EST Monday through Friday, Saturday and Sunday closed.

FARFETCH Customer Service Phones

  • FARFETCH Customer Service Phone Number: 1-800-990-9130. Live customer service representatives are available from 8 am to 9 pm EST Monday through Friday, Saturday and Sunday closed.
  • Customer Service in Spanish: +52 55 5350 9445. Live customer service representatives are available from 9 am to 5 pm EST Monday through Friday, Saturday and Sunday closed.

Customer Sup for FARFETCH on Social Networks

FARFETCH Mailing Addresses

Data Protection Officer, at The Bower, 4th Floor, 211 Old Street, London EC1V 9NR

FARFETCH Live Chat Support

Live chat support is not available on FARFETCH.

FARFETCH Support Email

To contact FARFETCH through email, please visit the FARFETCH Contact page, press the “Email our Customer Service team”, complete the form, and click the “Send” button.

FARFETCH Help Center

Access more information about FARFETCH on the FARFETCH Customer Support page.

FARFETCH Mobile App

The FARFETCH Mobile App is a luxury fashion platform that allows users to browse and shop a vast selection of designer clothing, accessories, and footwear from boutiques and brands worldwide. FARFETCH specializes in connecting shoppers with hard-to-find, exclusive items from high-end fashion labels, making it a go-to destination for luxury fashion enthusiasts. Available on both iOS and Android, the app provides an intuitive shopping experience.


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