If you need help from a live customer service representative at DFAS, call 1-888-332-7411. To speak directly with an agent press 4 (for matters relating to your pay, a debt, or travel pay), then press 1 (for travel pay inquiries) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 for self-service support, including requesting tax forms, myPay website walkthroughs, military allotment verification, or military retired income verification.
- Press 2 to report the death of a military retiree or to check the status of a casualty claim.
- Press 3 for information regarding a garnishment or if you are a former spouse of a military retiree.
- Press 4 for matters relating to your pay, a debt, or travel pay.
- Press 5 if you need website support for myPay.
- Press 6 for questions related to the 1095 form under the Affordable Care Act.
- Press the pound key to repeat this menu.
DFAS Customer Service Hours
Live customer support representatives at DFAS are available from 8 am to 5 pm Monday through Friday, Saturday and Sunday closed.
DFAS Customer Service Phones
- DFAS Customer Service Phone Number: 1-888-332-7411. Live customer service representatives are available from 8 am to 5 pm Monday through Friday, Saturday and Sunday closed.
- For Debt and Claims: 1-866-912-6488. Live customer service representatives are available from 7:30 am to 4 pm Monday through Friday, Saturday and Sunday closed.
Customer Support for DFAS on Social Networks
- Reach DFAS customer support through the Defense Finance and Accounting Service Facebook page. Typically, a DFAS customer support representative responds within an hour.
- You can view the latest DFAS videos on the Defense Finance and Accounting Service YouTube page.
- You can message a live customer support representative using the Defense Finance and Accounting Service LinkedIn page.
DFAS Mailing Addresses
Customer Care: DFAS Headquarters Mailing address:
8899 East 56th St.
Indianapolis, IN 46249
DFAS Live Chat Support
Live chat support is not available on DFAS.
DFAS Support Email
To contact DFAS through email, please visit the DFAS Contact page, choose the question that interests you, press the “Submit an AskDFAS ticket“, complete the form, and press the “Submit” button. Typically, you will receive a response on the same day.
DFAS Help Center
Access more information about DFAS on the DFAS Customer Support page.
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