If you need help from a live customer service representative at HSBC US, call 1-888-662-4722. To speak directly with an agent press 1 (for English), press 0 (for all other needs), and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 for lost or stolen, or fraud security center.
- Press 2 for banking or online support.
- Press 3 for a credit card.
- Press 4 for a mortgage.
- Press 5 for investments.
- Press 0 for all other needs.
- Press the star key to repeat these options.
HSBC US Customer Service Hours
Live customer support representatives at HSBC US are accessible 24/7.
HSBC US Customer Service Phones
- HSBC US Customer Service Phone Number: 1-888-662-4722. Live customer service representatives are available 24/7.
- HSBC Securities Wealth Services Desk: 1-800-662-3343. Live customer service representatives are available from 8 am to 6 pm ET Monday through Friday, Saturday and Sunday closed.
- Personal Banking: 1-800-975-4722. Live customer service representatives are available from 7 am to 9 pm ET Monday through Friday, Saturday and Sunday closed.
- HSBC Advance: 1-866-584-4722. Live customer service representatives are available from 7 am to 9 pm ET Monday through Friday, Saturday and Sunday closed.
- Mortgage Customer Service: 1-855-527-8400.
- Premier Mortgage Customer Service: 1-855-806-4660.
- Jade Mortgage Customer Service: 1-855-806-4661.
- Private Bank Mortgage Customer Service: 1-855-806-4664.
- Lost/Stolen Cards: 1-800-462-1874.
Customer Support for HSBC US on Social Networks
You can view the latest HSBC US videos on the HSBC US YouTube page.
HSBC US Mailing Addresses
Mailing Addresses: HSBC Customer Service Address
HSBC Bank USA, N.A.
P.O. Box 9
Buffalo, NY 14240
Premier Banking
HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240
Mortgages
Attention: Mail stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
HSBC US Live Chat Support
Initiate a live chat session with a HSBC US Support Agent on the HSBC US Contact page. To converse with a live agent, press the “Chat” button at the bottom right of the screen.
HSBC US Support Email
Live support is not available via email for HSBC US.
HSBC US Help Center
Access more information about HSBC US on the HSBC US Customer Support page.
HSBC US Mobile App
The HSBC US Mobile App is designed to provide HSBC customers in the United States with a convenient and secure way to manage their finances on the go. It offers a wide range of banking features tailored to personal and business needs.
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