How to Contact a Live Person in Shawbrook Customer Service

If you need help from a live customer service representative at Shawbrook, call 0345-266-6611. To speak directly with an agent press 1 (for queries regarding an existing easy-access account) and stay on the line.

Alternatively, explore the following options available in the customer service phone menu:

1. Press 1 for queries regarding an existing easy-access account.
2. Press 2 for login issues.
3. Press 3 for ISA queries.
4. Press 4 if you wish to send or amend a maturity instruction, it’s quickest to do so via your online account if you manage your account by post and need to speak with us.
5. Press 5 for general personal savings inquiries.
6. Press 9 for business and charity queries.

Shawbrook Customer Service Hours

Live customer support representatives at Shawbrook are available from 9 am to 5 pm Monday through Friday, Saturday and Sunday closed.

Shawbrook Customer Service Phones

• Shawbrook Customer Service Phone Number: 0345-266-6611. Live customer service representatives are available from 9 am to 5 pm Monday through Friday, Saturday and Sunday closed.
• Personal loans: 0333-003-0260. Live customer service representatives are available from 8 am to 8 pm Monday through Thursday, from 8 am to 6 pm on Friday, Saturday and Sunday closed.

Customer Support for Shawbrook on Social Networks

• Reach Shawbrook customer support through the Shawbrook Facebook page. Typically, a Shawbrook customer support representative responds within an hour.
• You can view the latest Shawbrook videos on the Shawbrook YouTube page.
• View the latest Shawbrook photos on the Shawbrook Instagram page.
• You can also connect with Shawbrook support via the Shawbrook X (formerly Twitter) page.
• You can message a live customer support representative using the Shawbrook LinkedIn page.

Shawbrook Mailing Addresses

Data Protection Officer: Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE

Shawbrook Live Chat Support

Live chat support is not available on Shawbrook.

Shawbrook Support Email

Contact Shawbrook support: [email protected]

To contact Shawbrook through email, please visit the Shawbrook Contact page, complete the form, and click the “Submit” button.

Shawbrook Help Center

Access more information about Shawbrook on the Shawbrook Customer Support page.