If you need help from a live customer service representative at Xfinity, call 1-800-934-6489. To speak directly with an agent say “new customer”, then say or enter the 5 digits zip code where you want service, after say “technical support” or press 1 and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 or say “Technical support”.
- Press 2 or say “Billing and payments”.
- Press 3 or say “More options”.
- Press 4 or say “Ad new service”.
Xfinity Customer Service Hours
Live customer support representatives at Xfinity are accessible 24/7.
Xfinity Customer Service Phones
- Xfinity Customer Service Phone Number: 1-800-934-6489. Live customer service representatives are available 24/7/365.
- Call to Order: 1-855-870-1311.
Customer Service for Xfinity on Social Networks
- Reach Xfinity customer support through the Xfinity Facebook page. Typically, an Xfinity customer support representative responds within an hour.
- You can view the latest Xfinity videos on the Xfinity YouTube page.
- You can also connect with Xfinity support via the Xfinity Twitter/X Support page. Live experts are available 24/7/36.
Xfinity Mailing Addresses
Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA
Xfinity Live Chat Support
Initiate a live chat session with an Xfinity Support Agent on the Xfinity Assistant Support page. Chat is available 24/7.
Xfinity Support Email
For Privacy Policy: Comcast_Privacy@comcast.com
Xfinity Help Center
Access more information about Xfinity on the Xfinity Customer Support page.
Xfinity Mobile App
The Xfinity Mobile App is designed to provide users with a convenient way to manage their Xfinity Mobile services directly from their smartphones. Here are some of the key features and functionalities of the Xfinity Mobile App:
- Account Management:
- View and manage your Xfinity Mobile account.
- Check your data usage and track it in real-time.
- Pay your bill and manage payment methods.
- View your billing statements and payment history.
- Plan and Device Management:
- Customize your mobile plan to fit your needs.
- Switch between data options (e.g., by the Gig or Unlimited).
- Add or remove lines from your account.
- Manage devices on your plan, including ordering new devices.
- Customer Support:
- Access 24/7 customer support directly from the app.
- Find troubleshooting guides and FAQs.
- Contact customer service via chat or phone call.
- Wi-Fi Hotspot Access:
- Locate and connect to millions of Xfinity Wi-Fi hotspots.
- Save on data usage by automatically connecting to available hotspots.
- Security and Settings:
- Manage security settings and preferences.
- Enable features like call blocking and caller ID.
- Update account information and preferences.
- User Interface:
- Intuitive and user-friendly design for easy navigation.
- Customizable notifications and alerts for data usage, billing, and more.
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