How to Contact a Live Person in Xfinity Customer Service

If you need help from a live customer service representative at Xfinity, call 1-800-934-6489. To speak directly with an agent say “new customer”, then say or enter the 5 digits zip code where you want service, after say “technical support” or press 1 and stay on the line.

Alternatively, explore the following options available in the customer service phone menu:

1. Press 1 or say “Technical support”.
2. Press 2 or say “Billing and payments”.
3. Press 3 or say “More options”.
4. Press 4 or say “Ad new service”.

Xfinity Customer Service Hours

Live customer support representatives at Xfinity are accessible 24/7.

Xfinity Customer Service Phones

• Xfinity Customer Service Phone Number: 1-800-934-6489. Live customer service representatives are available 24/7/365.
• Call to Order: 1-855-870-1311.

Customer Service for Xfinity on Social Networks

• Reach Xfinity customer support through the Xfinity Facebook page. Typically, an Xfinity customer support representative responds within an hour.
• You can view the latest Xfinity videos on the Xfinity YouTube page.
• You can also connect with Xfinity support via the Xfinity Twitter/X Support page. Live experts are available 24/7/36.

Xfinity Mailing Addresses

Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA

Xfinity Live Chat Support

Initiate a live chat session with an Xfinity Support Agent on the Xfinity Assistant Support page. Chat is available 24/7.

Xfinity Support Email

For Privacy Policy: [email protected]

Xfinity Help Center

Access more information about Xfinity on the Xfinity Customer Support page.

Xfinity Mobile App

The Xfinity Mobile App is designed to provide users with a convenient way to manage their Xfinity Mobile services directly from their smartphones. Here are some of the key features and functionalities of the Xfinity Mobile App:

1. Account Management:
   • View and manage your Xfinity Mobile account.
   • Check your data usage and track it in real-time.
   • Pay your bill and manage payment methods.
   • View your billing statements and payment history.
2. Plan and Device Management:
   • Customize your mobile plan to fit your needs.
   • Switch between data options (e.g., by the Gig or Unlimited).
   • Add or remove lines from your account.
   • Manage devices on your plan, including ordering new devices.
3. Customer Support:
   • Access 24/7 customer support directly from the app.
   • Find troubleshooting guides and FAQs.
   • Contact customer service via chat or phone call.
4. Wi-Fi Hotspot Access:
   • Locate and connect to millions of Xfinity Wi-Fi hotspots.
   • Save on data usage by automatically connecting to available hotspots.
5. Security and Settings:
   • Manage security settings and preferences.
   • Enable features like call blocking and caller ID.
   • Update account information and preferences.
6. User Interface:
   • Intuitive and user-friendly design for easy navigation.
   • Customizable notifications and alerts for data usage, billing, and more.

• Apple App Store
• Google Play Store