If you need help from a live customer service representative at DTE Energy, call 1-800-477-4747. To speak directly with an agent press 5 (for something else), then press 5 (for none of these) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 or say “gas leak” to report a gas leak or problem.
- Press 2 or say “electric problem” to report a wire down or electric problem, or to check an outage status.
- Press 3 or say “billing, payment, or shut-off” for billing, payment, or shut-off information.
- Press 4 or say “service” to start, stop, or move service, or for construction-related matters.
- Press 5 or say “something else” for something else.
DTE Energy Customer Service Hours
Live customer support representatives at DTE Energy are available from 8 am to 5 pm on Monday through Friday, Saturday and Sunday closed.
DTE Energy Customer Service Phones
- DTE Energy Customer Service Phone Number: 1-800-477-4747. Live customer service representatives are available from 8 am to 5 pm on Monday-Friday, Saturday and Sunday closed.
- Online Assistance: 1-800-482-8720. Live customer service representatives are available from 8 am to 5 pm on Monday-Friday, Saturday and Sunday closed.
- Telecommunications Device for the Deaf (TDD): 1-800-888-6886.
- For Landlord Assistance: 1-800-482-8720.
- For Shareholder Services: 1-866-388-8558.
Customer Service for DTE Energy on Social Networks
- Reach DTE Energy customer support through the DTE Energy Facebook page. Typically, a DTE Energy customer support representative responds within an hour.
- You can view the latest DTE Energy videos on the DTE Energy YouTube page.
- View the latest DTE Energy photos on the DTE Energy Instagram page.
- You can also connect with DTE Energy support via the DTE Energy Twitter page. Live customer support representatives are available from 8 am to 11 pm on Monday through Sunday.
- You can message a live customer support representative using DTE Energy Linkedin page.
DTE Energy Mailing Addresses
To pay by mail:
DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786
DTE Energy Live Chat Support
Initiate a live chat session with a DTE Energy Support Agent on the DTE Energy Contact page. To converse with a live agent you need to press the “Chat with Us” button in the bottom right corner of the page. Chat is available from 8 am to 4 pm on Monday-Friday, Saturday and Sunday closed.
DTE Energy Support Email
Contact DTE Energy support: [email protected]
DTE Energy Help Center
Access more information about DTE Energy on the DTE Energy Customer Support page.
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