How to Contact a Live Person in GECU Customer Service

If you need help from a live customer service representative at GECU, call 1-800-772-4328. To speak with a live agent, follow the instructions of the automated system and stay on the line.

Alternatively, explore the following options available in the customer service phone menu:

  • Press 1 to manage your account or speak to a GECU representative.
  • Press 2 for loans.
  • Press 3 for mortgages.
  • Press 4 for credit cards.
  • Press 5 for commercial loans.
  • Press 6 if you know your party’s extension or would like to look up an employee by name.

GECU Customer Service Hours

Live customer support representatives at GECU are available from 9 am to 5 pm MST Monday through Friday, from 9 am to noon MST on Saturday and Sunday closed.

GECU Customer Service Phones

  • GECU Customer Service Phone Number: 1-800-772-4328. Live customer service representatives are available from 9 am to 5 pm MST Monday through Friday, from 9 am to noon MST on Saturday and Sunday closed.
  • Debit and credit card services: 1-800-810-2252.
  • For card activation: 1-888-691-8661.
  • For PIN set up: 1-888-891-2435.

Customer Support for GECU on Social Networks

GECU Mailing Addresses

Mailing address

PO Box 20998
El Paso, Texas 79998-0998

GECU Live Chat Support

Initiate a live chat session with a GECU Support Agent on the GECU Contact page. To converse with a live agent, press the “Let’s talk!” button at the bottom right of the screen.

GECU Support Email

Live support is not available via email for GECU.

GECU Routing number

The Routing number for Cadence Bank is 312081089.

GECU Help Center

Access more information about GECU on the GECU Customer Support page.

GECU Near Me

You can find your nearest GECU or within your specific location on the GECU Locator page.

GECU Mobile App

The GECU Mobile App is a digital banking tool designed to provide Greater El Paso Credit Union (GECU) members with convenient and secure access to their accounts. The app offers a range of features to help users manage their finances on the go.


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