If you need help from a live customer service representative at Zip, call 1-888-274-3159. To speak directly with an agent you need to press 5 (for general questions) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 for refunds for a returned, canceled, or unsuccessful order.
- Press 2 for questions about your payment plan or extending the due date.
- Press 3 for information about increasing your spending power.
- Press 4 for questions about updating your account trouble logging in or placing an order.
- Press 5 for general questions.
Zip Customer Service Hours
Live customer support representatives at Zip are available from Monday through Sunday 9 am to 9 pm EST.
Zip Customer Service Phones
Zip Customer Service Phone Number: 1-888-274-3159. Live customer service representatives are available from Monday through Sunday 9 am to 9 pm EST.
Customer Service for Zip on Social Networks
- Reach Zip customer service through the Zip Facebook page. Typically, a Zip customer service representative responds within an hour.
- View the latest Zip photos on the Zip Instagram page.
- You can also connect with Zip support via the Zip Twitter/X page.
Zip Live Chat Support
Initiate a live chat session with a Zip Support Agent on the Zip Support page. To converse with a live agent you need to press the chat icon in the bottom right of your screen. Chat support is available Monday to Sunday from 9 am to 11 pm EST.
Zip Support Email
Contact Zip support by sending an email to [email protected].
To reach out to Zip through email, please visit the Zip Requests page, complete the form, and click the “Submit” button.
Zip Help Center
Access more information about Zip on the Zip Customer Support page.
Zip Customer Service by Mobile App
- Open App
- Tap on the account tab in the bottom right corner
- Tap on Send us a message
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