If you need help from a live customer service representative at Aetna, call 1-800-872-3862. To speak directly with an agent press 3 (for all other callers) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if you know the name or number of the person you are trying to reach.
- Press 2 if you are currently an Aetna medical or dental member.
- Press 2 for all other callers.
Aetna Customer Service Hours
Live customer support representatives at Aetna are available from 8 am to 6 pm ET Monday through Friday, Saturday and Sunday closed.
Aetna Customer Service Phones
- Aetna Customer Service Phone Number: 1-800-872-3862. Live customer service representatives are available from 8 am to 6 pm ET Monday through Friday, Saturday and Sunday closed.
- Medicare medical and dental plans: 1-800-624-0756.
- Non-Medicare plans (includes individual & family plans): 1-888-632-3862.
- Non-Medicare dental plans: 1-800-451-7715.
- Supplemental plans: 1-888-772-9682.
- Worker’s compensation: 1-800-238-6288.
- Network and credentialing support: 1-800-353-1232.
- Disease management: 1-866-269-4500.
Customer Support for Aetna on Social Networks
- Reach Aetna customer support through the Aetna Facebook page. Typically, an Aetna customer support representative responds within an hour.
- You can view the latest Aetna videos on the Aetna YouTube page.
- View the latest Aetna photos on the Aetna Instagram page.
- You can message a live customer support representative using the Aetna LinkedIn page.
Aetna Mailing Addresses
Headquarters: Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156
USA
Aetna Live Chat Support
Live chat support is not available on Aetna.
Aetna Support Email
Privacy Office: [email protected]
To contact Aetna through email, please visit the Aetna Contact page, complete the form, and click the “Send Message” button.
Aetna Help Center
Access more information about Aetna on the Aetna Customer Support page.
Aetna Mobile App
The Aetna Mobile App is a comprehensive tool designed to help Aetna members manage their healthcare needs conveniently from their mobile devices. It offers features to access plan details, find providers, and track claims, all in one place.
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