When you require assistance from a live customer service representative at Rocket Mortgage, dial 1-800-603-1955. To speak directly with an agent, press 2 (if you have a loan you are making payments on), then press 7 (for all other questions related to your loan, log into your account at rocketmortgage.com), after press 4 (for all other questions) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if you know your party’s 10 digits extension.
- Press 2 if you have a loan you are making payments on.
- Press 3 if your loan is in process or if your loan is denied or withdrawn.
- Press 4 if you have questions about Rocket Rewards or your personalized home purchase plan.
- Press 9 to hear these options again.
Rocket Mortgage Hold Time
The typical waiting time is 1-5 minutes.
Rocket Mortgage Customer Service Hours
Live customer service representatives at Rocket Mortgage are accessible from 8:30 am to 9 pm ET Monday-Friday, from 9 am to 4 pm ET Saturday, Sunday closed.
Rocket Mortgage Customer Service Phones
- Rocket Mortgage Customer Support Phone: 1-800-603-1955. Live customer service representatives are available from 8:30 am – 9 pm ET Monday-Friday, from 9 am – 4 pm ET Saturday, Sunday closed.
- If you need expert advice on a new loan: 1-888-452-8179. Live customer service representatives are available from 7 am to midnight ET Monday-Friday, from 9 am to 8 pm ET Saturday, from 9 am to 7 pm ET Sunday.
Rocket Mortgage Social Networks Customer Service
- Reach Rocket Mortgage customer service through the Rocket Mortgage Facebook page. Typically, a Rocket Mortgage customer service representative responds within an hour.
- You can also connect with Rocket Mortgage support via the Rocket Mortgage Twitter page.
- View the latest Rocket Mortgage videos on the Rocket Mortgage Youtube page.
- View the latest Rocket Mortgage photos on the Rocket Mortgage Instagram page.
Rocket Mortgage Customer Service Live Chat
If you need to speak to a live customer service representative in Rocket Mortgage customer service through chat you need to go to Rocket Mortgage Contact page, scroll down the page, then press the “Chat With An Expert” button and start chat. Chat representatives are available from 7 am to midnight ET Monday-Friday, from 8 am to midnight ET Saturday-Sunday.
Rocket Mortgage Support Email
Rocket Mortgage does not provide live support through email.
Rocket Mortgage Help Center
Access more information about Rocket Mortgage on the Rocket Mortgage Customer Support page.
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