If you need help from a live customer service representative at Sears, call 1-800-732-7747. To speak directly with an agent you need to press 1 (if you are calling about an upcoming delivery or installation appointment or have general questions related to Sears Home Delivery), press 2 (if you are calling to purchase installation or inquire about pricing and options) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if you are calling about an upcoming delivery or installation appointment or have general questions related to Sears Home Delivery.
- Press 2 for orders placed online at sears.com or kmart.com that are not being delivered by Sears Home Delivery.
- Press 3 for products that have been delivered however not functioning as expected or to schedule an in-home product repair appointment.
- Press 4 if you are calling about parte orders placed at searspartsdirect.com.
- Press 5 for home warranties and protection agreements.
- Press 6 for all other inquiries.
Sears Customer Service Hours
Live customer support representatives at Sears are available from 8:30 am to 7:30 pm Monday through Saturday, from 9:30 am to 7:00 pm Sunday.
Sears Customer Service Phones
- Sears Customer Service Phone Number: 1-800-732-7747. Live customer service representatives are available from 8:30 am to 7:30 pm Monday through Saturday, from 9:30 am to 7:00 pm Sunday.
- Privacy Policy: 1-888-823-0650.
Customer Support for Sears on Social Networks
- Reach Sears customer support through the Sears Facebook page. Typically, a Sears customer support representative responds within an hour.
- You can view the latest Sears videos on the Sears YouTube page.
- View the latest Sears photos on the Sears Instagram page.
- You can also connect with Sears support via the Sears X (Twitter) page.
Sears Live Chat Support
Initiate a live chat session on the Sears page with a Sears Support Agent. To converse with a live agent, press the “Start Chat” button in the bottom right and start chat.
Sears Support Email
Live support is not available via email for Sears.
Sears Help Center
Access more information about Sears on the Sears Customer Support page.
Sears Near Me
On the Sears Locator page, you can find your nearest Sears or within your specific location.
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