How to Contact a Live Person in Total Wine and More Customer Service

If you need help from a live customer service representative at Total Wine and More, call 1-855-328-9463. To speak directly with an agent press 0 (for all other inquiries) and stay on the line.

Alternatively, explore the following options available in the customer service phone menu:

  1. Press 1 to get your order status.
  2. Press 2 if you would like to place an order.
  3. Press 3 if you have a question regarding an existing order.
  4. Press 4 if you have a question regarding your account.
  5. Press 5 if you have a question regarding a gift card.
  6. Press 0 for all other inquiries.

Total Wine and More Customer Service Hours

Live customer support representatives at Total Wine and More are available from 9 am to 12 am ET Monday through Sunday.

Total Wine and More Customer Service Phones

  • Total Wine and More Customer Service Phone Number: 1-855-328-9463. Live customer service representatives are available from 9 am to 12 am ET Monday through Sunday.
  • Privacy Policy: 1-855-330-6673.

Customer Support for Total Wine and More on Social Networks

Total Wine and More Mailing Addresses

Total Wine & More, Store Support Center
6600 Rockledge Drive, Suite 150
Bethesda, MD 20817
Attn: Customer Care/Privacy

Total Wine and More Live Chat Support

Initiate a live chat session with a Total Wine and More Support Agent on the Total Wine and More Contact page. To converse with a live agent, press the “Chat Now” button.

Total Wine and More Support Email

Total Wine and More Help Center

Access more information about Total Wine and More on the Total Wine and More Customer Support page.

Total Wine and More Near Me

You can find your nearest Total Wine and More or within your specific location on the Total Wine and More Locator page.

Total Wine and More Mobile App

The Total Wine & More mobile app is designed to make it easy to shop for wine, beer, spirits, and related products from the Total Wine & More store chain. Here are some of its main features:

  1. Product Browsing & Search.
  2. Personalized Recommendations.
  3. Order Tracking & Curbside Pickup.
  4. Barcode Scanner.
  5. Loyalty Program Integration.
  6. Event Listings.
  7. Educational Content.
  8. Reviews and Ratings.

The app is available on both iOS and Android devices, and it’s regularly updated to improve functionality and user experience.


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