When you require assistance from a live customer service representative at CenturyLink, dial 1-866-963-6665. To speak directly with an agent, press 2 (for otherwise), say “new customer” or press 1 (for new service), then follow the instructions of the automatic system and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Say “Yes” or press 1 if you are already a CenturyLink customer or you are calling about a recent order.
- Say “No” or press 2 for otherwise.
Sub-menu (if you press 2 in the previous menu)
- Press 1 or say “New Customer” for new service.
- Press 2 or say “Damage” to report a dangerous condition such as a line down or damaged telephone pole.
- Press 3 or say “Continue” if neither of these apply.
CenturyLink Hold Time
The typical waiting time is 5-10 minutes.
CenturyLink Customer Service Hours
Live customer service representatives at CenturyLink are accessible from 8 am to 6 pm Monday-Friday, Saturday and Sunday closed.
CenturyLink Customer Service Phones
- CenturyLink Customer Support Phone: 1-866-963-6665. Live customer service representatives are available from 8 am to 6 pm Monday-Friday, Saturday and Sunday closed.
- For Account and Tech Support: 1-800-244-1111. Live customer service representatives are accessible from 8 am to 6 pm Monday through Friday, Sunday-Saturday closed.
- For account, billing, and repair support in Small Business: 1-800-603-6000. Live customer service representatives are available from 8 am to 6 pm Monday-Friday, Saturday and Sunday closed.
CenturyLink Mailing Addresses
CenturyLink
Privacy Office
931 14th Street
Denver, CO 80202
CenturyLink Social Networks Customer Service
- Reach CenturyLink customer service through the CenturyLink Facebook page. Typically, a CenturyLink customer service representative responds within an hour.
- You can also connect with CenturyLink support via the CenturyLink Twitter/X page.
- View the latest CenturyLink videos on the CenturyLink Youtube page.
- You can message a live customer service representative using CenturyLink Linkedin page.
CenturyLink Customer Service Live Chat
Initiate a live chat session with a CenturyLink Support Agent on the CenturyLink Contact page. To converse with a live agent you need to press the chat icon in the bottom right of your screen. Chat support is available 24/7.
CenturyLink Support Email
Privacy Notice: [email protected].
CenturyLink Help Center
Access more information about CenturyLink on the CenturyLink Customer Support page.
CenturyLink Mobile App
The My CenturyLink app consolidates account and service management into a single, convenient location.
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