How to Contact a Live Person in Citizens Advice Customer Service

If you need help from a live customer service representative at Citizens Advice, call 0800 144 8848. To speak directly with an agent press 4 (to connect you to an advisor) and stay on the line.

Alternatively, explore the following options available in the customer service phone menu:

  1. Press 1 if you have a problem with something you have bought, a service you have received, or if you’re called about the gas or electricity supply.
  2. Press 2 if you need help applying for Universal Credit.
  3. Press 3 if you need help with money or debt.
  4. Press 4 to connect you to an advisor.

Citizens Advice Customer Service Hours

Live customer support representatives at Citizens Advice are available from 9 am to 5 pm Monday through Friday, Saturday and Sunday closed.

Citizens Advice Customer Service Phones

  • Citizens Advice Customer Service Phone Number: 0800 144 8848. Live customer service representatives are available from 9 am to 5 pm Monday through Friday, Saturday and Sunday closed.
  • Advicelink (Wales): 0800 702 2020.
  • Debt helpline: 0800 240 4420.

Customer Support for Citizens Advice on Social Networks

Citizens Advice Live Chat Support

Initiate a live chat session with a Citizens Advice Support Agent on the Citizens Advice Support page. Chat is available from 10 am to 4 pm Monday through Friday, Saturday and Sunday closed.

Citizens Advice Support Email

Live support is not available via email for Citizens Advice.

Citizens Advice Help Center

Access more information about Citizens Advice on the Citizens Advice Customer Support page.


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