When you require assistance from a live customer service representative at Costco, dial 1-800-955-2292. To speak directly with an agent, press 1 (if you are calling about a Costco.com order you’ve already placed, including order status, returning, or canceling an order) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if you are calling about a Costco.com order you’ve already placed, including order status, returning, or canceling an order.
- Press 2 if you need product information or assistance placing an order online.
- Press 3 for information regarding the status of a return or refund.
- Press 4 if you would like help with your membership or have questions about the Executive 2% Reward program.
- Press the star key to repeat this information.
Costco Hold Time
The typical waiting time is 1-10 minutes.
Costco Customer Service Hours
Live customer service representatives at Costco are accessible from 5am to 8pm PT on Monday through Friday, from 5am to 7pm PT on Saturday and Sunday closed.
Costco Customer Service Phones
- Costco Customer Support Phone: 1-800-955-2292. Live customer service representatives are available from 5am to 8pm PT on Monday through Friday, from 5am to 7pm PT on Saturday and Sunday.
- Membership and Warehouse: 1-800-774-2678. Live customer service representatives are available from 6am to 6pm PT on Monday through Friday, from 8am to 5pm PT on Saturday and Sunday.
- Costco Business Center Orders: 1-800-788-9968. Live customer service representatives are available from 6am to 5pm PT on Monday through Friday, Saturday and Sunday closed.
- Costco Technical & Warranty Services Technical Support: 1-866-861-0450. Live customer service representatives are available from 5am to 8pm PT on Monday through Sunday.
- Costco Mail Order Pharmacy: 1-800-607-6861. Live customer service representatives are available from 5am to 7pm PT on Monday through Friday, from 9:30am to 2pm PT on Saturday, Sunday closed.
- Costco Travel: 1-877-849-2730. Live customer service representatives are available from 5am to 7pm PT on Monday through Friday, from 6am to 5pm PT on Saturday and Sunday.
Costco Social Networks Customer Service
- Reach Costco customer service through the Costco Facebook page. Typically, a Costco customer service representative responds within an hour.
- View the latest Costco photos on the Costco Instagram page.
Costco Customer Service Live Chat
If you need to speak to a live customer service representative in Costco customer service through chat you need to go to Costco Support page, then press the “Chat Us” button in the bottom right of your screen. Chat representatives are available from 5am to 8pm PT on Monday through Friday, from 5am to 7pm PT on Saturday and Sunday.
Costco Support Email
Costco does not provide live support through email.
Costco Help Center
Access more information about Costco on the Costco Customer Support page.
Costco Near Me
You can find your nearest Costco or within your specific location on the Costco Locator page.
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