If you need help from a live customer service representative at American Eagle, call 1-888-232-4535. To speak directly with an agent press 4 (to speak to an American Eagle or Aerie customer service representative) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if you would like to place an order or if you have questions about an existing order.
- Press 2 for questions regarding the real rewards program.
- Press 3 for questions regarding the real rewards credit card.
- Press 4 to speak to an American Eagle or Aerie customer service representative.
American Eagle Customer Service Hours
Live customer support representatives at American Eagle are accessible from 7 am to 1 am EST Monday through Sunday.
American Eagle Customer Service Phones
- American Eagle Customer Service Phone Number: 1-888-232-4535. Live customer service representatives are available Monday through Sunday from 7 am to 1 am EST.
Customer Service for American Eagle on Social Networks
- Reach American Eagle customer support through the American Eagle Facebook page. Typically, an American Eagle customer support representative responds within an hour.
- You can view the latest American Eagle videos on the American Eagle YouTube page.
- View the latest American Eagle photos on the American Eagle Instagram page.
- You can also connect with American Eagle support via the American Eagle X (Twitter) page.
American Eagle Mailing Addresses
AEO Customer Service: 77 Hot Metal Street
Pittsburgh, PA 15203
AE Credit Card: P.O. Box 530942
Atlanta, GA 30353
AE Visa: P.O. Box 960013
Orlando, FL 32896
American Eagle Live Chat Support
Initiate a live chat session with an American Eagle Support Agent on the American Eagle Support page. To converse with a live agent you need to press the “Chat” button. Chat is available Monday through Sunday from 7 am to 1 am EST.
American Eagle Support Email
Contact American Eagle support: [email protected]
American Eagle Help Center
Access more information about American Eagle on the American Eagle Customer Support page.
American Eagle Mobile App
The American Eagle Mobile App is designed to enhance the shopping experience for customers by offering a range of convenient features for browsing, purchasing, and managing American Eagle and Aerie products. Here are some key aspects and features of the app:
Key Features:
- Product Browsing and Shopping:
- Catalog Access: Browse the full range of American Eagle and Aerie products, including clothing, accessories, and more.
- Product Details: View detailed descriptions, images, and reviews for each item.
- Search and Filters: Use search functionality and filters to find specific items, sizes, colors, and styles.
- Personalization:
- Recommendations: Receive personalized product recommendations based on your shopping history and preferences.
- Wishlist: Save favorite items to your wishlist for easy access later.
- Easy Purchasing:
- Mobile Checkout: Complete purchases quickly and securely through the app.
- Payment Options: Use various payment methods, including credit cards, PayPal, and gift cards.
- Order Tracking: Track the status of your orders from purchase to delivery.
- Rewards Program:
- AEO Connected: Access your AEO Connected account to view and redeem rewards points, check your member status, and track your progress towards rewards.
- Exclusive Offers:
- App-Only Deals: Access exclusive discounts and promotions available only through the app.
- Notifications: Receive notifications about sales, new arrivals, and special events.
- In-Store Integration:
- Store Locator: Find nearby American Eagle and Aerie stores.
- Barcode Scanner: Use the barcode scanner to get more information about products while shopping in-store.
- User Account Management:
- Profile: Manage your account information, including contact details and payment methods.
- Order History: View your past purchases and reorder items easily.
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