If you need help from a live customer service representative at American Family Insurance, call 1-800-692-6326. To speak with a live agent, follow the instructions of the automated system and stay on the line.
American Family Insurance Customer Service Hours
Live customer support representatives at American Family Insurance are accessible from 7 am to 10 pm CST Monday through Friday, from 8 am to 8 pm CST Saturday, and from 12 pm to 8 pm CST Sunday.
American Family Insurance Customer Service Phones
- American Family Insurance Customer Service Phone Number: 1-800-692-6326. Live customer service representatives are available from 7 am to 10 pm CST Monday through Friday, from 8 am to 8 pm CST Saturday, and from 12 pm to 8 pm CST Sunday.
- Special Investigation Unit: 1-608-242-4100.
Customer Service for American Family Insurance on Social Networks
- Reach American Family Insurance customer support through the American Family Insurance Facebook page. Typically, an American Family Insurance customer support representative responds within an hour.
- You can view the latest American Family Insurance videos on the American Family Insurance YouTube page.
- View the latest American Family Insurance photos on the American Family Insurance Instagram page.
- You can also connect with American Family Insurance support via the American Family Insurance Twitter page.
- You can message a live customer support representative using American Family Insurance Linkedin page.
American Family Insurance Mailing Addresses
6000 American Parkway
Madison, WI 53783
American Family Insurance Live Chat Support
Initiate a live chat session with an American Family Insurance Support Agent on the American Family Insurance Chat Support page. To converse with a live agent, fill in the form and press the “Start Chat” button.
American Family Insurance Support Email
Contact American Family Insurance support: [email protected]
American Family Insurance Help Center
Access more information about American Family Insurance on the American Family Insurance Customer Support page.
American Family Insurance Mobile App
The American Family Insurance Mobile App is designed to provide customers with a convenient way to manage their insurance policies, file claims, and access various resources directly from their mobile devices. Here are some key features and aspects of the American Family Insurance Mobile App:
Key Features:
- Policy Management:
- View details of your insurance policies, including auto, home, and life insurance.
- Access policy documents and ID cards easily.
- Make updates to your policy information as needed.
- Claims Filing:
- Report and track insurance claims directly through the app.
- Upload photos and other necessary documentation for claims.
- Check the status of ongoing claims.
- Payments:
- Make payments for your insurance premiums.
- Set up and manage automatic payments.
- View payment history and upcoming payment schedules.
- Roadside Assistance:
- Request roadside assistance for emergencies such as towing, flat tires, or lockouts.
- Track the status and estimated arrival time of the service provider.
- Accident Assistance:
- Use the accident checklist to guide you through the steps to take immediately after an accident.
- Capture and upload accident photos and details for claims purposes.
- Digital ID Cards:
- Access digital versions of your insurance ID cards.
- Download and save ID cards for offline access.
- Agent Access:
- Contact your insurance agent directly through the app for personalized assistance.
- Find contact information and office locations for your agent.
- Document Center:
- Access important insurance documents and correspondence.
- Receive notifications for new documents and messages.
- Coverage Details:
- Review detailed information about your coverage and policy limits.
- Understand the specifics of what is covered under your insurance policies.
- American Family Insurance App on Apple App Store
- American Family Insurance App on Google Play Store
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