When you require assistance from a live customer service representative at ANA, dial 1-800-235-9262. To speak directly with an agent, press 1 (for English), then press 1 (if you agree with this condition) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 for general reservation inquiries including using miles.
- Press 2 for ANA Mileage programming inquiries.
- Press 3 for flight operation status via text messaging.
- Press 4 if you are calling from a travel agency.
ANA Hold Time
The typical waiting time is 1-2 minutes.
ANA Customer Service Hours
Live customer service representatives at ANA are accessible 24 hours a day, 7 days a week.
ANA Customer Service Phones
- ANA Customer Support Phone: 1-800-235-9262 (in Japan or the U.S.). Live customer service representatives at ANA are accessible 24 hours a day, 7 days a week.
- Customers Traveling with Animals: 0570-029-701 (inquiries from within Japan).
ANA Social Networks Customer Service
- Reach ANA customer service through the All Nippon Airways Facebook page. Typically, an ANA customer service representative responds within an hour.
- You can also connect with ANA support via the All Nippon Airways.
- View the latest ANA photos on the ANA Instagram page.
ANA Customer Service Live Chat
Initiate a live chat session with a ANA Support Agent on the ANA Support page. To converse with a live agent you need to select the “Ask me a questions” button in the bottom right corner of the page. Chat support is available all the time.
ANA Support Email
To reach out to ANA through email, please visit the ANA Contact page, complete the form, and click the “Submit” button.
ANA Help Center
Access more information about ANA on the ANA Customer Support page.
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