How to Connect a Live Person in HSBC UK Customer Service

When you require assistance from a live customer service representative at HSBC UK, dial 03457-404-404. To speak directly with an agent you need to stay on the line or press 0 (to speak with an agent).

Alternatively, explore the following options available in the customer service phone menu:

  1. Press 1 for business banking including new business accounts.
  2. Press 2 for lost or stolen cards.
  3. Press 3 for online or internet banking inquiries.
  4. Press 4 for mortgages.
  5. Press 5 for investments.
  6. Press 0 to speak with an agent.
  7. Press the star key to repeat these options.

HSBC UK Hold Time

The typical waiting time is 1-10 minutes.

HSBC UK Customer Service Hours

Live customer service representatives at HSBC UK are accessible from 8 am-8 pm Monday through Sunday.

HSBC UK Customer Service Phones

  • HSBC UK Customer Support Phone (existing customers): 03457-404-404 or +44 1226 261 010 (abroad). Live customer service representatives are accessible from 8 am-8 pm Monday-Sunday.
  • HSBC UK Customer Support Phone (non-HSBC customers): 03455 873 444 . Live customer service representatives are accessible from 8 am-8 pm Monday-Sunday.
  • Premier Banking customers: 03457 707070.
  • Business Banking customers: 03457 606060.

HSBC UK Social Networks Customer Service

HSBC UK Mailing Addresses

Customer Service Centre, BX8 1HB.

HSBC UK Customer Service Live Chat

Initiate a live chat session with a HSBC UK Support Agent on the HSBC UK Support page. To converse with a live agent you need to press the “Chat” button in the bottom right of your screen. Chat support is available 24/7.

HSBC UK Support Email

HSBC UK does not provide live support through email.

HSBC UK Help Center

Access more information about HSBC UK on the HSBC UK Customer Support page.

HSBC UK Mobile App

The HSBC UK Mobile Banking app is designed specifically to help our UK customers manage their everyday banking while on the go


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