When you require assistance from a live customer service representative at ComEd, dial 1-800-334-7661. To speak directly with an agent, press 3 (for everything else) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 for electrical issues or power outages.
- Press 2 to pay now.
- Press 3 for everything else.
ComEd Hold Time
The typical waiting time is 1-10 minutes.
ComEd Customer Service Hours
Live customer service representatives at ComEd are accessible from 7 am to 7 pm Monday through Friday, Saturday and Sunday closed.
ComEd Customer Service Phones
- ComEd Customer Support Phone: 1-800-334-7661. Live customer service representatives are available from 7 am to 7 pm Monday through Friday, Saturday – Sunday closed.
- For QCard Support: 1-877-490-1787.
- Marketplace (Purchases or Inquiries): 1-855-433-2700.
- Smart Meter Inquiries: 1-866-368-8326
ComEd Mailing Addresses
- General: ComEd Customer Care Center, P.O. Box 805379, Chicago, IL 60680-5379
- Payment: ComEd, P.O. BOX 6111, Carol Stream, IL 60197-6111
ComEd Social Networks Customer Service
- Reach ComEd customer service through the ComEd Facebook page. Typically, a ComEd customer service representative responds within an hour. Live customer service representatives are available from 8 am to 5 pm Monday-Friday, Saturday-Sunday closed.
- You can also connect with ComEd support via the ComEd Twitter page. Live customer service representatives are available from 8 am to 5 pm Monday-Friday, Saturday-Sunday closed.
- View the latest ComEd videos on the ComEd Youtube page.
- View the latest ComEd photos on the ComEd Instagram page.
- You can message a live customer service representative using ComEd Linkedin page.
ComEd Customer Service Live Chat
If you need to speak to a live customer service representative in ComEd customer service through chat you need to go to ComEd Support page and press the chat icon in the bottom right corner of the page. Chat representatives are available 24/7.
ComEd Support Email
- To reach out to ComEd through email, please visit the ComEd Contact page, complete the form, and click the “Press here to submit your request” button.
ComEd Help Center
Access more information about ComEd on the ComEd Customer Support page.
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