How to Contact a Live Person in Ofgem Customer Service

If you need help from a live customer service representative at Ofgem, call 0808 223 1133. To speak directly with an agent you need to stay on the line.

Alternatively, explore the following options available in the customer service phone menu:

  1. Press 1 if your call is about the supply of gas or electricity.
  2. Press 2 for general consumer issues.
  3. Press 3 if your call is regarding a personal service.
  4. Press 4 for inquiries about an appointment at a local Citizens Advice office, or for any other issues such as debt or housing.

Ofgem Customer Service Hours

Live customer support representatives at Ofgem are available from 9:30 am to 4:30 pm on Monday and Tuesday, from 9:30 am to 12:30 pm (no afternoon service) on Wednesday, from 9:30 am to 4:30 pm on Thursday, from 9:30 to 4 pm on Friday, Saturday and Sunday closed.

Ofgem Customer Service Phones

  • Ofgem Customer Service Phone Number: 0808 223 1133. Live customer service representatives are available from 9:30 am to 4:30 pm on Monday and Tuesday, from 9:30 am to 12:30 pm (no afternoon service) on Wednesday, from 9:30 am to 4:30 pm on Thursday, from 9:30 to 4 pm on Friday, Saturday and Sunday closed.
  • Advice Direct Scotland: 0808 196 8660.
  • For questions about Ofgem’s policies or functions: 020 7901 7295.

Customer Support for Ofgem on Social Networks

Ofgem Live Chat Support

Live chat support is not available on Ofgem.

Ofgem Support Email

Contact Ofgem support: [email protected]

Ofgem Help Center

Access more information about Ofgem on the Ofgem Customer Support page.


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