If you need help from a live customer service representative at Ofgem, call 0808 223 1133. To speak directly with an agent you need to stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if your call is about the supply of gas or electricity.
- Press 2 for general consumer issues.
- Press 3 if your call is regarding a personal service.
- Press 4 for inquiries about an appointment at a local Citizens Advice office, or for any other issues such as debt or housing.
Ofgem Customer Service Hours
Live customer support representatives at Ofgem are available from 9:30 am to 4:30 pm on Monday and Tuesday, from 9:30 am to 12:30 pm (no afternoon service) on Wednesday, from 9:30 am to 4:30 pm on Thursday, from 9:30 to 4 pm on Friday, Saturday and Sunday closed.
Ofgem Customer Service Phones
- Ofgem Customer Service Phone Number: 0808 223 1133. Live customer service representatives are available from 9:30 am to 4:30 pm on Monday and Tuesday, from 9:30 am to 12:30 pm (no afternoon service) on Wednesday, from 9:30 am to 4:30 pm on Thursday, from 9:30 to 4 pm on Friday, Saturday and Sunday closed.
- Advice Direct Scotland: 0808 196 8660.
- For questions about Ofgem’s policies or functions: 020 7901 7295.
Customer Support for Ofgem on Social Networks
- Reach Ofgem customer support through the Ofgem Facebook page. Typically, an Ofgem customer support representative responds within an hour.
- You can also connect with Ofgem support via the Ofgem X (formerly Twitter) page.
- You can message a live customer support representative using the Ofgem LinkedIn page.
Ofgem Live Chat Support
Live chat support is not available on Ofgem.
Ofgem Support Email
Contact Ofgem support: [email protected]
Ofgem Help Center
Access more information about Ofgem on the Ofgem Customer Support page.
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