How to Connect a Live Person in Merrill Lynch Customer Service

When you require assistance from a live customer service representative at Merrill Lynch, dial 1-800-637-7455. To speak directly with an agent, say or enter your Merrill or your Bank of America account number or card number and stay on the line. If you don’t have a Merrill Lynch Wealth Management or Bank of America account say “prospective client” or press 2.

Merrill Lynch Hold Time

The typical waiting time is 20-40 minutes.

Merrill Lynch Customer Service Hours

Live customer service representatives at Merrill Lynch are accessible from 9 am to 9 pm EST Monday through Friday, Saturday and Sunday closed.

Merrill Lynch Customer Service Phones

  • Merrill Lynch Customer Support Number: 1-800-637-7455. Live customer service representatives are available 9am-9pm EST Monday-Friday, Saturday-Sunday closed.
  • TTY/TDD hearing impaired: 1-866-657-3323.
  • If you are looking for your 401(k)/retirement or equity awards account with Merrill: 1-866-820-1492.

ML Social Networks Customer Service

Merrill Lynch Mailing Addresses

Corporate Headquarters

New York


Merrill Lynch & Co., Inc.

4 World Financial Center

250 Vesey Street

New York, NY 10080

Merrill Lynch Customer Service Live Chat

Merrill Lynch does not provide live chat support. The most effective way to get in touch with Merrill Lynch is to call them at 1-800-637-7455.

Merrill Lynch Support Email

To reach out to Merrill Lynch through email, please visit the Merrill Contact page, complete the form, and click the “Submit” button.

Merrill Lynch Help Center

Access more information about Merrill Lynch on the ML Customer Support page.


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