If you need help from a live customer service representative at Cigna, call 1-800-997-1654. To speak directly with an agent you need to press 4 (for all other calls), then say the customer ID or social security number and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if you are a Cigna customer.
- Press 2 if you are a provider.
- Press 3 if you have questions about enrolling in a Cigna plan.
- Press 4 for all other calls.
Cigna Customer Service Hours
Live customer support representatives at Cigna are available 24/7.
Cigna Customer Service Phones
- Cigna Customer Service Phone Number: 1-800-997-1654. Live customer service representatives are available 24/7/365.
- Medical, Dental, Vision: 1-800-244-6224.
- Cigna Home Delivery Pharmacy: 1-800-835-3784.
- Behavioral Health Benefits: 1-800-433-5768.
- Website Assistance: 1-800-853-2713.
- Lost Medical ID Cards: 1-866-494-2111.
Customer Service for Cigna on Social Networks
- Reach Cigna customer support through the Cigna Facebook page. Typically, a Cigna customer support representative responds within an hour.
- You can view the latest Cigna videos on the Cigna YouTube page.
- View the latest Cigna photos on the Cigna Instagram page.
- You can also connect with Cigna support via the Cigna X (Twitter) page.
- You can message a live customer support representative using the Cigna LinkedIn page.
Cigna Mailing Addresses
Cigna Healthcare Vision Claims
PO Box 495918
Cincinnati, OH 45249
Medical Claims
Cigna Healthcare
PO Box 182223
Chattanooga, TN 37422-7223
Vision Claims serviced by EyeMed
Cigna Healthcare Vision Claims Department
c/o First American Administrators, Inc.
PO Box 8504
Mason, OH 45040-7111
Dental Claims
Cigna Healthcare
PO Box 188037
Chattanooga, TN 37422-7223
Cigna Home Delivery Pharmacy Claims
Cigna Healthcare
PO Box 10190
Horsham, PA 19044
Cigna Live Chat Support
Here are the steps to contact Cigna customer service and connect with a live agent via live chat:
- Go to the Cigna Contact Page
- Log in
- Start chat. Chat is available from 9 am to 8 pm ET Monday through Friday, Saturday and Sunday closed.
Cigna Support Email
Live support is not available via email for Cigna.
Cigna Help Center
Access more information about Cigna on the Cigna Customer Support page.
Cigna Mobile App
The Cigna Mobile App is designed to help Cigna customers manage their health and insurance needs conveniently from their smartphones. Here are some key features of the app:
- Access to Health Information: Users can access their health information, including insurance plan details, coverage, and benefits. The app also allows users to view their ID cards digitally.
- Provider Search: The app includes a provider search tool that helps users find doctors, hospitals, and other healthcare facilities within their network. It also provides information about the cost of care.
- Claims Management: Users can track and manage their insurance claims, view claim statuses, and access explanation of benefits (EOB) statements.
- Prescription Management: The app allows users to manage their prescriptions, including viewing prescription history and finding nearby pharmacies. Some versions of the app may offer the ability to refill prescriptions.
- Wellness Programs: Cigna’s app often integrates with wellness programs, enabling users to track their health and wellness goals, including fitness activities, diet, and other health metrics.
- Customer Support: Users can easily contact Cigna customer service through the app, either via phone or chat, for assistance with their insurance or health needs.
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