When you require assistance from a live customer service representative at Big Lots, dial 1-866-244-5687. To speak directly with an agent, press 1 (for rewards program assistance) and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 for rewards program assistance.
- Press 2 for store support or store-related inquiries.
- Press 3 for online support.
- Press 4 for assistance with your Big Lots credit card including payment assistance.
- Press 5 for California Consumer Privacy Act request.
- Press pound to repeat the main menu.
Big Lots Hold Time
The typical waiting time is 1-5 minutes.
Big Lots Customer Service Hours
Live customer service representatives at Big Lots are accessible from 9 am to 9 pm Monday through Friday, from 9 am to 8 pm Saturday and Sunday.
Big Lots Customer Service Phones
- Big Lots Customer Support Phone: 1-866-244-5687. Live customer service representatives are available from 9 am to 9 pm Monday through Friday, from 9 am to 8 pm Saturday and Sunday.
- Big Lots Credit Card Customer Service: 1-888-566-4353. Live customer service representatives are available from 8 am to 9 pm ET Monday through Sunday.
Big Lots Social Networks Customer Service
- Reach Big Lots customer service through the Big Lots Facebook page. Typically, a Big Lots customer service representative responds within an hour.
- View the latest Big Lots videos on the Big Lots Youtube page.
- View the latest Big Lots photos on the Big Lots Instagram page.
Big Lots Customer Service Live Chat
If you need to speak to a live customer service representative in Big Lots customer service through chat you need to go to Big Lots Contact page, then press the “Chat Now” button or chat icon in the bottom right of your screen. Chat representatives are available from 9 am to 10 pm Monday through Friday, from 9 am to 8 pm Saturday and Sunday.
Big Lots Support Email
To reach out to Big Lots through email, please visit the Big Lots Contact page, complete the form, and click the “Send” button.
Big Lots Help Center
Access more information about Big Lots on the Big Lots Customer Support page.
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