If you need help from a live customer service representative at Party City, call 1-800-727-8924. To speak directly with an agent you need to stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 to place a new order.
- Press 2 for order status.
- Press 3 for other questions about an existing order.
- Press 4 for help with refunds or returns.
- Press 5 for anything else.
Party City Customer Service Hours
Live customer support representatives at Party City are available from 8 am to 8 pm EST Monday through Friday, from 9 am to 6 pm EST Saturday and Sunday.
Party City Customer Service Phones
- Party City Customer Service Phone Number: 1-800-727-8924. Live customer service representatives are available from 8 am to 8 pm EST Monday through Friday, from 9 am to 6 pm EST Saturday and Sunday.
- Halloween Preorder: 1-800-715-5012. Live customer service representatives are available from 8 am to 8 pm EST Monday through Friday, from 9 am to 6 pm EST Saturday and Sunday.
Customer Support for Party City on Social Networks
- Reach Party City customer support through the Party City Facebook page. Typically, a Party City customer support representative responds within an hour.
- You can view the latest Party City videos on the Party City YouTube page.
- View the latest Party City photos on the Party City Instagram page.
- You can also connect with Party City support via the Party City X (formerly Twitter) page. Live customer service representatives are available from 7 am to 8 pm CST Monday through Friday, Saturday and Sunday closed.
- You can message a live customer support representative using the Party City LinkedIn page.
Party City Mailing Addresses
Corporate Headquarters:
Party City Corporation
1 Celebration Square
Woodcliff Lake, New Jersey 07677
Party City Live Chat Support
Initiate a live chat session with a Party City Support Agent on the Party City Contact page. To converse with a live agent, press the chat bubble at the bottom right of the screen. Chat is available from 8 am to 8 pm EST Monday through Friday, from 9 am to 6 pm EST Saturday and Sunday.
Party City Support Email
Contact Party City support: [email protected]
Party City Help Center
Access more information about Party City on the Party City Customer Support page.
Party City Near Me
You can find your nearest Party City or within your specific location on the Party City Locator page.
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