How to Connect a Live Person in Petco Customer Service

When you require assistance from a live customer service representative at Petco, dial 1-877-738-6742. To speak directly with an agent, press 5 (for any other inquiries) and stay on the line.

Alternatively, explore the following options available in the customer service phone menu:

  1. Press 1 to place a new order.
  2. Press 2 to check the status of your order.
  3. Press 3 for information about Petco’s Vital Care Premier program.
  4. Press 4 to manage your rewards.
  5. Press 5 for any other inquiries.
  6. Press 9 to repeat this menu.

Petco Hold Time

The typical waiting time is 1-3 minutes.

Petco Customer Service Hours

Live customer service representatives at Petco are accessible from 4 am to 10 pm PST Monday through Sunday.

Petco Customer Service Phones

  • Petco Customer Support Phone: 1-877-738-6742. Live customer service representatives are available from 4am to 10pm PST Monday through Sunday.
  • For Veterinary Services Inquiries: 1-877-838-7468. Live customer service representatives are available from 6 am to 5 pm PST Monday through Friday, from 6 am to 4 pm PST Saturday, from 7 am to 4 pm PST Sunday.
  • For Vital Care Premier membership: 1-858-657-2035.

Petco Mailing Addresses

Petco, 10850 Via Frontera, San Diego, CA 92127

Petco Social Networks Customer Service

Petco Customer Service Live Chat

Initiate a live chat session with a Petco Support Agent on the Petco Contact page. To converse with a live agent you need to click the “Chat Now” button in the bottom right corner of the page. Chat support is available all the time.

Petco Support Email

Customer Support: [email protected].

Petco Help Center

Access more information about Petco on the Petco Customer Support page.

Petco Pet Store Near Me

You can find your nearest Pet Store or within your specific location on the Pet Store Locator page.


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