How to Contact a Live Person in Fitbit Customer Service

If you need help from a live customer service representative at Fitbit, call 1-877-623-4997. To speak directly with an agent press 4 (for help with your Fitbit device), then press 4 (for all other devices) and stay on the line (the typical waiting time is 1-10 minutes.).

Alternatively, explore the following options available in the customer service phone menu:

  1. Press 1 If you need help with your Fitbit Premium subscription or assistance with Fitbit Premium features.
  2. Press 2 If you need help filing a claim on your in-warranty Fitbit device or your Fitbit band.
  3. Press 3 If you need help placing a Google Store order or have questions about replacing your device.
  4. Press 4 For help with your Fitbit device.
  5. Press 5 To hear these options again.

Fitbit Customer Service Hours

Live customer service representatives at Fitbit are available from 12 am to 11:59 pm on Monday-Sunday.

Fitbit Customer Service Phones

Customer Service for Fitbit on Social Networks

Fitbit Community

For more information about Fitbit, visit the Fitbit Forums page. Community Support representatives are available seven days a week.

Fitbit Live Chat Support

Initiate a live chat session with a Fitbit Support Agent on the Fitbit Contact page. To converse with a live agent you need to enter the question that interests and in the last step press the “Chat” button. Chat support is available Monday to Sunday from 12 am to 11:59 pm.

Support Email for Fitbit

Fitbit does not provide live support through email.

Fitbit Help Center

Access more information about Fitbit on the Fitbit Customer Support page.

Fitbit Mobile App

The Fitbit app is designed to work with Fitbit devices to help users track their fitness and health goals. Here are some key features and aspects of the Fitbit app:

  1. Activity Tracking:
    • Steps and Distance: Track daily steps, distance traveled, and calories burned.
    • Active Minutes: Monitor the number of minutes spent in physical activity.
    • Sleep Tracking: Analyze sleep patterns, including time spent in different sleep stages.
  2. Heart Rate Monitoring:
    • Real-time Data: Track your heart rate throughout the day.
    • Resting Heart Rate: View trends in your resting heart rate over time.
  3. Exercise Logging:
    • Automatic Recognition: The app can automatically recognize and log different types of exercises.
    • Manual Logging: Users can manually log activities and workouts.
  4. Nutrition and Hydration:
    • Food Logging: Keep a food diary to track calorie intake and nutrition.
    • Water Intake: Log daily water consumption to ensure proper hydration.
  5. Health Metrics:
    • Weight Management: Record weight changes and track progress towards weight goals.
    • Female Health Tracking: Log menstrual cycles, record symptoms, and predict ovulation.
  6. Social Features:
    • Community: Connect with friends, join groups, and participate in challenges.
    • Leaderboards: Compete with friends and see how your stats compare.
  7. Premium Features:
    • Guided Programs: Access personalized fitness and nutrition programs.
    • Advanced Analytics: Get detailed insights into health trends and metrics.
  8. Syncing and Compatibility:
    • Device Syncing: Sync data from your Fitbit device to the app.
    • Third-Party Integration: Integrate with other health and fitness apps for a more comprehensive overview.
  9. Notifications and Reminders:
    • Custom Alerts: Set reminders for physical activity, hydration, and other health-related tasks.
    • Notifications: Receive notifications for calls, texts, and calendar events directly on your Fitbit device.


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