When you require assistance from a live customer service representative at Refuge, dial 0808-2000-247. To speak directly with an agent, press 1 (to speak to a helpline advisor) or stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 to speak to a helpline advisor.
- Press 2 to hear a recorded message with information about safety and options.
- Press 3 if you’re calling about someone you’re worried about hearing recorded information supporting a survivor.
- Press 4 to hear a recorded message with information about our data protection policy.
National Domestic Abuse Helpline Hold Time
The typical waiting time is 10-30 minutes.
Refuge Customer Service Hours
Live customer service representatives at Refuge are accessible 24/7.
Refuge Customer Service Phones
- Refuge Customer Support Phone: 0808-2000-247. Live customer service representatives at Refuge are accessible 24/7.
Refuge Social Networks Customer Service
- Reach Refuge customer service through the Refuge Facebook page. Typically, a Refuge customer service representative responds within an hour.
- You can also connect with Refuge support via the Refuge Twitter page.
- View the latest Refuge photos on the Refuge Instagram page.
Refuge Customer Service Live Chat
If you need to speak to a live customer service representative in Refuge customer service through chat you need to go to Refuge page, press the “Chat to us online” button in the upper right corner of the page. Chat representatives are available from 3 pm to 10 pm Monday to Friday, Saturday and Sunday closed.
Refuge Support Email
Contact Refuge support by sending an email to [email protected]
To reach out to Refuge through email, please visit the Refuge Contact page, complete the form, and click the “Send your message” button.
Refuge Help Center
Access more information about Refuge on the Refuge Customer Support page.
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