If you need help from a live customer service representative at UPS, call 1-800-742-5877. To speak directly with an agent you need to say “speak with an agent”, then say “more shipping options” or press 6, say “refunds”, after saying your tracking number, and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 or say “Track a package”.
- Press 2 or say “Change a delivery”.
- Press 3 or say “To schedule a pick up”.
- Press 4 or say “Report a problem”.
- Press 5 or say “Find Locations”.
- Press 6 or say “More shipping options”.
UPS Customer Service Hours
Live customer support representatives at UPS are available from 6 am to 1 am ET Monday through Friday, from 8 am to 7 pm ET Saturday and Sunday closed.
UPS Customer Service Phones
- UPS Customer Service Phone Number: 1-800-742-5877. Live customer service representatives are available from 6 am to 1 am ET Monday through Friday, from 8 am to 7 pm ET Saturday and Sunday closed.
- For the Hearing Impaired: 1-800-833-0056.
- International Shipping Support: 1-800-782-7892. Live customer service representatives are available 24/7.
- Technical Support: 1-877-289-6418. Live customer service representatives are available from 7:30 am to 9 pm EST Monday through Friday, from 9 am to 8 pm EST Saturday and Sunday.
- Domestic Billing Support: 1-800-811-1648.
- Import Billing Support: 1-866-493-7140.
Customer Support for UPS on Social Networks
- Reach UPS customer support through the UPS Facebook page. Typically, a UPS customer support representative responds within an hour.
- You can view the latest UPS videos on the UPS YouTube page.
- View the latest UPS photos on the UPS Instagram page.
- You can also connect with UPS support via the UPS X (Twitter) page.
- You can message a live customer support representative using the UPS LinkedIn page.
UPS Live Chat Support
Initiate a live chat session with a UPS Support Agent on the UPS Support page.
UPS Support Email
Below are the steps to contact UPS customer service and connect with a live agent via email:
- Go to the UPS Contact Page
- Log in
- Fill in the form. Typically, you will receive a response on the same day.
UPS Help Center
Access more information about UPS on the UPS Customer Support page.
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