If you need help from a live customer service representative at StepChange, call 0800 138 1111. To speak directly with an agent press 2 (if you’re a current StepChange client or you’ve contacted us before), follow the instructions of the automated system, and stay on the line.
Alternatively, explore the following options available in the customer service phone menu:
- Press 1 if this is your first time contacting StepChange.
- Press 2 if you’re a current StepChange client or you’ve contacted us before.
StepChange Customer Service Hours
Live customer support representatives at StepChange are available from 8 am to 8 pm Monday through Friday, from 9 am to 2 pm on Saturday and Sunday closed.
StepChange Customer Service Phones
- StepChange Customer Service Phone Number: 0800-138-1111. Live customer service representatives are available from 8 am to 8 pm Monday through Friday, from 9 am to 2 pm on Saturday and Sunday closed.
- Plan Activations team: 0300-303-7037. Live customer service representatives are available from 8 am to 6 pm Monday through Friday, Saturday and Sunday closed.
- DAS team: 0800-652-7491. Live customer service representatives are available from 8 am to 6 pm Monday through Friday, Saturday and Sunday closed.
- Scotland advice team: 0800-652-7491. Live customer service representatives are available from 8 am to 6 pm Monday through Friday, Saturday and Sunday closed.
- Financial Solutions team: 0808 1686 719. Live customer service representatives are available from 9 am to 5 pm Monday through Friday, Saturday and Sunday closed.
Customer Support for StepChange on Social Networks
- Reach StepChange customer support through the StepChange Facebook page. Typically, a StepChange customer support representative responds within an hour.
- You can view the latest StepChange videos on the StepChange YouTube page.
- You can also connect with StepChange support via the StepChange X (formerly Twitter) page.
- You can message a live customer support representative using the StepChange LinkedIn page.
StepChange Mailing Addresses
Mailing Addresses: StepChange Debt Charity
123 Albion Street
Leeds
LS2 8ER
StepChange Live Chat Support
Live chat support is not available on StepChange.
StepChange Support Email
- Contact StepChange support: [email protected]
- To update and review my DMP or TPP: [email protected]
- Plan Activations team: [email protected]
- Voluntary Arrangements team: [email protected]
- DAS team: [email protected]
StepChange Help Center
Access more information about StepChange on the StepChange Customer Support page.
Leave a Reply